[Last Updated: March 2020]
This Site is owned and operated by Nextcall Contact Centre and may be accessed both in South Africa and abroad. For data protection purposes, Nextcall Contact Centre is the controller and, unless otherwise noted, is also the processor of data. You consent to any of your personal information collected by us being retained indefinitely, and agree that it may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.
Your privacy is important to us, so we’ll strive to protect the information you share with us. To protect your privacy, we follow certain basic principles in accordance with global best practices relating to customer privacy and data protection. Except to the extent provided for in this policy, we won’t sell or give away your name, e-mail address, phone number or any other personal information to anyone without your express consent and we’ll use industry-standard security measures to protect your information from unauthorised users.
Collection of Your Personal Information
When you visit this Site, certain kinds of information, such as the Web site that referred you to us, your IP address, browser type and language, and access times, may be collected automatically as part of the Site’s operation. We may also collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the Site. We may combine your visit and navigational information with personal information that you provide. You may always choose not to provide personal information, but, if you so choose, your access to and use of the Site may be limited.
Personal information (i.e., any information by which you can be identified and which relates to you as an identifiable individual, such as your name, e-mail address, etc.) is collected when you contact us through the Site.
Use of Your Personal Information
We collect and use your personal information to operate and improve the Site, to better understand our customers and to assist us with Site administration, such as with troubleshooting any problems, detecting fraud, resolving disputes, and for any purposes deemed necessary or required by Nextcall Contact Centre to enforce the Terms and Conditions and other terms or conditions applicable to any portion of the Site. We may also use your contact information to enable us to communicate with you.
We may send you newsletters or marketing communications. If you do not wish to receive marketing communications, you should follow the “unsubscribe” instructions included within each communication.
Personal information collected by us may be stored and processed in South Africa or any other country in which we or our service providers or agents maintain facilities, and by using this Site and our services, you consent to any such transfer of information outside of your country.
If you would like to exercise any of your data protection rights (including the right to have your personal information deleted), please contact us using the “Contact Information” section below.
Sharing of Your Personal Information
We reserve the right to disclose your personal information, without notice, if required to do so by law, or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, users, or the public.
Security of Your Personal Information
Whilst we cannot guarantee the absolute security of your personal information, we take all commercially reasonable measures and precautions to keep it secure and protect it from loss, misuse, unauthorised access or disclosure by following generally accepted security practices, including the use of encryption and logical and physical access control mechanisms. However, we cannot accept any liability whatsoever for any unauthorised access or loss of personal information despite our best endeavours.
Access to Your Personal Information
You can write to Nextcall Contact Centre at any time to obtain details of the personal information we may hold about you at the following address:
Please quote your name and address and a brief description of the information you want a copy of to enable us more readily to locate your data. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you. We may charge a fee to cover the reasonable administration costs involved.
You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, you may not be able to use certain features of our Site that depend on cookies.
In addition to cookies, we may use other technologies, including single-pixel images on our Site and in promotional e-mail messages or newsletters. These tiny electronic images assist us in determining how many users have visited certain pages or opened messages or newsletters. We do not use these images to collect personal information.
E- Mail Monitoring
We provide e-mail addresses on the Site which enable you to contact us. In order to check for viruses and the presence of inappropriate content, we reserve the right to intercept, monitor and inspect all material and information transmitted over our system.
We do not intend to offer services to or solicit or collect personal information from anyone under the age of 18. If you are under 18 (or the age of majority in your country), you should not use or enter information on this Site.
We may link to Web sites that have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such linked sites, and encourage you to become acquainted with them prior to use.
Nextcall Contact Centre does not exclude (i) liability for damage to any property or death or personal injury caused by the negligence or willful misconduct of Nextcall Contact Centre, its employees or authorised representatives or (ii) liability for fraud.
Applicable Law and Jurisdiction